Patient Satisfaction Survey results from independent market research company
Chiefly aiming to provide quality healthcare services focusing on people, the Euroclinic Group takes into serious consideration and deems valuable the opinion of every patient. To this end, it has been carrying out patient and caregiver satisfaction surveys since 2018.
Quality is assessed based on 4 key parameters:
Scientific level and quality of the services provided by the medical staff
Training and quality patient care by the nursing and administrative staff
Quality of facilities, equipment and infrastructure, and cleanliness
Quality of patient service systems and procedures
As opposed to the rest of the hospitals, the Euroclinic Group patient satisfaction survey is conducted by an external, independent, credible and rated market research company, which ensures the impartiality and objectivity of the patients’ responses.
The survey is conducted on a random sample of Athens Euroclinic and Euroclinic Children’s Hospital inpatients and outpatients, and respondents are asked to evaluate the services of the two hospitals:
As one of the leaders in the private healthcare industry, we consider it our obligation to share our performance across all patient service and care sectors with absolute transparency, placing the bar even higher in terms of quality healthcare.
ATHENS EUROCLINIC INPATIENT SATISFACTION AVERAGE 2021
Unsatisfied / Very Unsatisfied _ 4.5% _
Neutral _ 5.6% _
Satisfied / Very Satisfied _ 88.3% _
No answer _ 1.6%_
Total sample: 2.523 , Responded: 1.653 , Average response rate: 65.5%
CHILDREN’S EUROCLINIC INPATIENT SATISFACTION AVERAGE 2021
Unsatisfied / Very Unsatisfied _ 2.7% _
Neutral _ 5.2% _
Satisfied / Very Satisfied _ 91% _
No answer _ 1.1% _
Total sample:: 758 , Responded: 568 , Average response rate:74.9 %
ATHENS EUROCLINIC OUTPATIENT SATISFACTION AVERAGE 2021
Unsatisfied / Very Unsatisfied _ 2.8% _
Neutral _ 5.3%_
Satisfied / Very Satisfiedς _ 90.3% _
No answer_ 1.6% _
Total sample:: 3.016, Responded: 1.942 , Average response rate: 64.3%
CHILDREN’S EUROCLINIC OUTPATIENT SATISFACTION AVERAGE 2021
Unsatisfied / Very Unsatisfied _ 2.8% _
Neutral _ 4.4%_
Satisfied / Very Satisfiedςς _ 91.5% _
No answer _ 1.3% _
Total sample 1.896 , ΑResponde: 1.350 , Average response rate: 71.2%
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